Yes. All of our products are 100% genuine, brand new, and sourced directly from trusted UK and EU distributors or manufacturers. We do not sell counterfeit, expired, or used products.

Yes, we offer worldwide shipping. Delivery times may vary depending on your location, but we aim to dispatch all orders within 1–2 working days. Tracking is provided where available.

We always aim to ship international orders via DDP (Delivered Duty Paid), meaning most taxes and duties are prepaid. However, some countries have specific import regulations, and buyers may still be charged local customs or VAT fees beyond our control.

We accept major debit and credit cards, PayPal, and secure payment gateways provided through eBay, Amazon, OnBuy, or directly through our website. We do not store any card details.

Yes, we offer a 14-day return policy on most items, provided they are unopened and in original condition. Please contact us before returning any product for instructions.

Absolutely! We welcome bulk orders and offer bespoke discounts for wholesale customers. Please contact us directly with your requirements and we’ll be happy to help.

 Please contact us within 48 hours of receiving your order with a photo of the item and packaging. We’ll work quickly to resolve the issue with a replacement or refund where appropriate.

• UK Orders: 2–5 working days
• Europe: 5–10 working days
• Rest of the World: 7–15 working days
  Please note, delays may occur during public holidays or due to customs checks in certain countries.

You can reach us via:
📧 Email: info@scentgardencosmetics.com
📱 Direct Message via Instagram or Facebook
Or use the contact form on our website.